image The REME Museum is Reopening!

2020-07 Reopening Page Banner

Last updated 11.15, 6 October 2020.

The REME Museum is delighted to announce that we will be reopening to the public on Wednesday 8 July. This is in line with the Government’s decision that museums in England can reopen from 4 July.

The Museum has completed the Visit Britain We’re Good To Go assessment, a UK-wide industry standard, designed to reassure visitors that attractions adhere to the Government’s COVID-19 reopening guidance, understand the guidance from Public Health England. As part of this certification we have completed comprehensive risk assessments and introduced a range of practices designed with safety and confidence in mind which we have detailed below.

While your visit might feel a little different to usual, our staff are committed to ensuring you have an enjoyable and interesting trip.

We are sure you will have lots of questions when planning your visit so we have tried to provide detailed answers below. However, if you have any additional queries, please do not hesitate to contact us by emailing enquiries@rememuseum.org.uk or calling 01249 894869. You can also watch our introductory video on YouTube.

We sincerely hope you will visit soon and look forward to welcoming you back.

How can I visit the Museum?

For now, visits to the Museum require pre-booking on a first-come-first-served basis. This system is designed to limit the number of people in the building at any one time to enable social distancing.

Tickets will not be available on the door.

How do I book my time slot to visit the Museum?

Please book online before arriving at the Museum. Bookings should be made through Eventbrite.

Click here to book your tickets.

You can book available time slots from 10.00 and every 45 minutes until 15:15 on a first come, first served basis. We have release tickets dated between 8 July and 30 August so far.

Each booking slot will only allow you to book tickets for a maximum of 6 people.

You will be asked to pay for your tickets in advance of your visit, via the site.

You will be asked to provide a name and phone number to make your booking. Your personal details will be deleted after 21 days and will only be shared with public health agencies if required by the NHS Test and Trace program and in line with our Privacy Policy which you can read here.

Please either print a copy of your Eventbrite ticket, save the ticket to your phone or note down the booking reference number before attending your time slot.

If you are unable to book online please call the Museum on 01249 894869. You will need to provide card details over the phone. Staff are very busy keeping the building safe and clean so please book through Eventbrite if you are able.

How are you keeping the Museum clean?

On 6 July the Museum will be professionally deep cleaned using full building professional antibacterial chemical fogging sanitisation.

Going forward we have augmented our regular cleaning regime across the Museum with increased frequency to sensitive areas (handrails, handles and doors) and our toilet facilities. We are also keeping windows and doors open as much as possible to provide natural ventilation.

We need your help to prevent germs being spread. We ask that you utilise the hand sanitiser stations installed throughout the building and keep a safe distance from staff and other visitors.

Do I need to wear a face mask?

From Saturday 8 August you will need to wear a face mask when entering the Museum and throughout your visit. This is in line with Government guidance that applies to public places like museums, cinemas and places of worship, as announced on 31 July 2020.

Here is a brief video on wearing face masks in the Museum.

What are your opening hours?

The Museum will be open five days a week from Wednesday 8 July. We are temporarily suspending Sunday opening.

Monday: Closed

Tuesday – Saturday: 10.00 – 16.30 (last entry 15.15)

Sunday: Closed

Please see above regarding how to book your tickets.

Crown’s Café opening hours are 9.30 – 15.00, Tuesday through Saturday.

What are your ticket prices?

Our ticket prices are the same as before but you will need to pay through Eventbrite.

You can find our price list here: www.rememuseum.org.uk/visit/

What will happen when I arrive?

You may have to queue outside of the Museum before your entry slot. You should plan to arrive no more than 10 minutes before your booked visit time.

All staff, contractors and visitors will be requested to undergo a non-contact temperature check before entering the building. Anyone displaying a temperature above 38° centigrade will not be permitted to enter the Museum and will be advised to seek medical advice. Individuals who are not permitted to enter will be entitled to a full refund of their pre-paid for their ticket.

On entry you will be asked to confirm your booking at our reception desk. Please either print your Eventbrite tickets, save them to your phone or note the booking reference.

Staff have been equipped with personal protective equipment to wear as they greet you and will conduct transactions from behind a protective screen.

Is Crown’s Café open?

Crown’s Café will also open on 8 July. Numbers inside the Café will be limited and tables spread out to facilitate social distancing.

You do not need to make a booking to visit the Café. There may be a slight delay to enter and your patience if this happens is greatly appreciated.

Customers who wish to visit the Café only can still do so, but must enter via the Museum reception and be subject to a non-contact temperature check.

Opening hours are 9.30 – 15.00, Tuesday through Saturday.

The Cafe is also operating a takeaway service, details of which can be found on their Facebook page.

Is the gift shop and REME Shop open?

The Museum gift shop will be open for booked visitors to purchase souvenirs. Please pay by contactless or card. We are unable to take cash payments.

There will be a basket provided to place any items on that visitors pick up but decide not to purchase. Front of House staff will wipe down these items with antibacterial wipes before replacing on the shelves.

If you are looking to purchase items from the PRI Shop, e.g. stable belts, rank slides or glassware, please shop online via remeshop.org.uk/. Alternatively, call 01249 894871 to arrange a collection.

Can I use the onsite toilets and changing facilities?

To access toilets and changing facilities visitors will need to collect keys from the reception desk.

There are soap dispensers and paper towel provided in all toilets as well as hand sanitiser stations. These areas are being cleaned with increased regularity.

Can I book a group visit?

Group visits of more than 10 are not currently possible but we hope to resume this service soon. For more information on group visits, please email our Front of House Manager at enquiries@rememuseum.org.uk.

Can I book a school visit?

We have restarted our learning programme with some modifications to make your school’s experience COVID-safe. Visit our Learning page for more information about digital sessions, onsite visits and our home learning activities.

Can I book a research visit?

In person research visits are not possible at this time. If you have a research question please contact enquires@rememuseum.org.uk.

Can I donate historic items to the Museum?

As always, donations are by appointment only. Please contact enquires@rememuseum.org.uk before bringing any artefacts to the Museum.

I have access needs, can I still visit the Museum?

We continue to welcome visitors with access needs or reduced mobility. The Museum remains fully wheelchair accessible with its one-way route in place. Mobility aids can still be borrowed by contacting the Museum ahead of your visit.

How are you supporting NHS Track and Trace?

When you make your booking through Eventbrite, you will be asked for your name and a contact telephone number. This is to make sure you can be contacted if a person carrying the virus has also visited the Museum. This information is collected in line with Government guidance and will only be shared with public health agencies on request. Your details will not be retained for more than 21 days and will not be used for any purpose other than contact tracing.

This policy sits as an addition to our ordinary Privacy Policy that can be found here.

From 24 September we will also be encouraging visitors with the NHS COVID-19 app to log their visit through the app using QR codes located at our reception desk.

How can I get to the Museum?

We encourage visitors to walk, cycle or drive a safe distance to the Museum.

For drivers we offer a large carpark and encourage you to park at a distance from other visitors.

If you rely on public transport, please check current Government guidance and travel operator policies before making your journey.

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