The REME Museum is excited to welcome you back to the Museum.

Click here to book your tickets now!

Our Safety Measures

The Museum has completed the Visit Britain We’re Good To Go assessment; a UK-wide industry standard, designed to ensure attractions adhere to the Government’s COVID-19 guidance. As part of this certification, we have completed comprehensive risk assessments and made some temporary changes to our services with your safety in mind.

Though many restrictions have been lifted as of 19 July, we remain committed to providing a safe venue for visitors and staff. For this reason, we highly encourage all visitors to pre-book tickets online before travelling to the Museum. We introduced this system so you can avoid crowds and enjoy our displays at your own pace.

Please see below for our continued commitment to keeping everyone safe. We will:

Continue non-contact temperature checks on entry.

Ask you to continue to wear a face covering whilst indoors.

Provide sanitiser stations throughout the building.

Continue to frequently wipe down touch points.

Encourage social distancing.

You still need to follow government guidance when you visit the Museum. If you or anyone in your household has COVID-19 symptoms, then please Contact us to rearrange your visit for another time.

We appreciate your compliance with these measures and look forward to welcoming you to the Museum soon.

Our staff will continue to keep the Museum clean and safe for your visit.

Frequently Asked Questions

We are sure you will have lots of questions when planning your visit so we have tried to provide detailed answers below. Please do not hesitate to Contact us for further information.

How can I visit the Museum?

We highly encourage that all visits to the Museum are booked online in advance. To book your visit simply follow the instructions on our online booking portal. You will receive a confirmation email as soon as your booking is complete which acts as your ticket.

Tickets are valid for the whole day you have booked for, so there is no need to turn up at a specified time. Please check our opening hours to ensure you arrive at the Museum with plenty of time to make the most of your visit.

Can I book a ticket by phone or email?

If you are unable to book online, please Contact us. You will need to provide card details over the phone. Staff are very busy keeping the building safe and clean so please book online if you are able.

Can I buy tickets on the door?

While it is possible to buy tickets on the door, we highly encourage pre-booking your tickets in advance for optimal safety and experience. Please book online before arriving at the Museum.

Why do you need my information to make a booking?

You will be asked to provide a name, phone number, email address, billing address and card details to secure your booking. This is so we can send a confirmation of your ticket, contact you if the event of a cancellation and process your payment. For information on how we store and process your data, please read our Privacy Policy.

How are you keeping the Museum clean?

We have augmented our regular cleaning regime across the Museum with increased frequency to sensitive areas (handrails, handles and doors) and our toilet facilities. We are also keeping windows and doors open as much as possible to provide natural ventilation.

We need your help to prevent germs being spread. We ask that you utilise the hand sanitiser stations installed throughout the building and keep a safe distance from staff and other visitors.

Do I need to wear a face mask?

We ask that you wear a face mask when entering the Museum and throughout your visit, unless you are exempt. This is part of our commitment to keep our visitors and staff safe.

What are your opening hours?

The Museum will be open Tuesday to Saturday from Tuesday 18 May. We are temporarily suspending Sunday opening.

Monday: Closed

Tuesday – Sunday: 10.00 – 16.30 (last entry 14.30)

Crown’s Café opening hours are 9.30 – 16.00, Tuesday through Sunday.

What are your ticket prices?

Our ticket prices are the same as before and are the same to pay online. 

You can find our ticket and concessionary prices on our Admissions page.

What will happen when I arrive?

All staff, contractors and visitors will be requested to undergo a non-contact temperature check before entering the building. Anyone displaying a temperature above 38° centigrade will not be permitted to enter the Museum and will be advised to seek medical advice. Individuals who are not permitted to enter will be entitled to a full refund of their pre-paid for ticket.

On entry you will be asked to confirm your booking at our reception desk by showing your booking confirmation email. Please either print a copy, save the message or note down the booking reference number.

Staff have been equipped with personal protective equipment to wear as they greet you and will conduct transactions from behind a protective screen.

Is Crown’s Café open?

Crown’s Café is open. Numbers inside the Café are limited and tables spread out to facilitate social distancing.

You do not need to make a booking to visit the Café. There may be a slight delay to enter and your patience if this happens is greatly appreciated.

Customers who wish to visit the Café only can still do so, but must enter via the Museum reception and consent to a non-contact temperature check.

Opening hours are 9.30 – 16.00, Tuesday through Sunday.

The Café is also operating a takeaway service, details of which can be found on their Facebook page.

Is the gift shop and REME Shop open?

The Museum gift shop will be open for booked visitors to purchase souvenirs. Please pay by contactless or card. We are unable to take cash payments.

There will be a basket provided to place any items on that visitors pick up but decide not to purchase. Front of House staff will wipe down these items with antibacterial wipes before replacing on the shelves.

If you are looking to purchase items from the PRI Shop, e.g. stable belts, rank slides or glassware, please shop online at the REME Shop website. Alternatively, call 01249 894871 to arrange a collection.

Can I use the onsite toilets and changing facilities?

To access toilets and changing facilities visitors will need to collect keys from the reception desk.

There are soap dispensers and paper towel provided in all toilets as well as hand sanitiser stations. These areas are being cleaned with increased regularity.

Can I book a group visit?

Group visits are now possible. For more information on group visits, please Contact us.

Can I book a school visit?

We have restarted our learning programme with some modifications to make your school’s experience COVID-safe. Visit our Learning page for more information about digital sessions, onsite visits and our home learning activities.

Can I book a research visit?

In person research visits have resumed. If you would like to book a research visit or have a research question please Contact us.

Can I donate historic items to the Museum?

As always, donations are by appointment only. Please Contact us before bringing any artefacts to the Museum.

I have access needs, can I still visit the Museum?

We continue to welcome visitors with access needs or reduced mobility. The Museum remains fully wheelchair accessible with its one-way route in place. Mobility aids can still be borrowed by contacting the Museum ahead of your visit. Please visit our Accessibility page for more information.

How are you supporting NHS Track and Trace?

When you make your online booking, you will be asked for your name and a contact telephone number. This ensures you can be contacted if a person carrying the virus has also visited the Museum. Your information will only be shared with public health agencies on request.

This policy sits as an addition to our ordinary Privacy Policy.

We also urge visitors with the NHS COVID-19 app to log their visit through the app using QR codes located at our reception desk.

How can I get to the Museum?

We encourage visitors to walk, cycle or drive a safe distance to the Museum.

For drivers we offer a large carpark and encourage you to park at a distance from other visitors.

If you rely on public transport, please check current Government guidance and travel operator policies before making your journey.

It's a new day and we're looking forward to sharing REME history with you again.

Last updated 15.20, 3 September 2021